Something not working, a balance that looks wrong, or a question about how Baantlo splits a bill? Write to us and a person will answer.
Response time: within one working day, Monday to Friday (PKT).
Reporting a problem
To help us fix it quickly, include as much of this as you can:
- What you were doing when it went wrong, and what you expected instead.
- Your device and OS version (for example, iPhone 14, iOS 18.2).
- The app version, shown at the bottom of Settings.
- The building name and the month involved, if it is a balance or statement issue.
- A screenshot, if the problem is something you can see.
Please don't send passwords or one-time codes — we will never ask for them.
Common questions
A balance looks wrong
Open the monthly report for that flat. It shows opening balance, charges, payments and closing balance in order, so the entry that caused the difference is usually visible there. Only admins can correct a bill or a recorded payment. If the numbers still don't add up, email us the building name and month and we will look into it.
I can't sign in
Sign in with the mobile number or email address on your account, plus your password. If you have forgotten it, use Forgot password — we email a six-digit code that is valid for five minutes. If it hasn't arrived, check your spam folder and make sure you are using the address on your account. Still stuck? Email us the number or address you are trying to use.
I need to join my building
Ask an admin of that building for the invite code, then enter it under Join a building. If the code has been regenerated, the old one stops working — ask for the current one.
Someone was charged for a bill they shouldn't share
An admin can edit the bill and deselect that flat. The shares recalculate and every affected balance updates automatically.
Deleting your account
Tap your profile picture in the app and use Delete my account in the Danger zone. It takes effect immediately: every building you created is deleted along with its bills, payments, categories and member records; you are removed from buildings run by other people, leaving their books intact; and every device you are signed in on is signed out.
You will be asked to settle any outstanding dues in someone else's building first, so the other residents are not left covering your share. Deletion cannot be undone.
Prefer not to use the app? Email hello@baantlo.com from the address on your account. See the Privacy Policy for the detail.
Feature requests
We read every one. Weighted splits, recurring bills, receipt photos and Urdu support are already on the list — tell us which matters most for your building and it moves up.