Delete your account

You can delete your Baantlo account yourself, from inside the app, at any time. Deletion is immediate and cannot be undone.

Delete from the app

1. Open Baantlo and sign in.
2. Open Settings from the tab bar.
3. Scroll to the bottom and tap Delete account.
4. Confirm. You are signed out on every device and the account is gone.

If you owe dues in a building run by someone else, the app asks you to settle them first so the other residents are not left covering your share.

Delete by email

Can't use the app? Email hello@baantlo.com from the email address on your account with the subject "Delete my Baantlo account". We verify it is you and delete the account within 7 days, then confirm by reply.

What is deleted

• Your profile: name, email address, phone number and profile picture.
• Every building you created, with all of its bills, payments, receipt images, categories and member records.
• Your membership in buildings run by other people. Their books stay intact.
• Sign-in sessions and push-notification tokens on every device.

What is kept

• Bills and payments recorded about your flat in a building someone else runs remain in that building's ledger, because other residents' balances depend on them. They are no longer linked to your name, email or phone.
• Server logs and backups that may contain your data are rotated within 30 days.

Deleting data without deleting your account

You can remove your profile picture and any receipt photo you uploaded from inside the app. To request removal of other specific data, email hello@baantlo.com and we will handle it within 7 days.

See the Privacy Policy for full detail on how we handle your data.